The Minimum Service Delivery Standards (MSDS) define a set of the benchmarks for minimum level of mandatory services that a Healthcare Establishment (HCE) is responsible to achieve and patients have a right to expect. It entails a package of yardsticks essential for all types and Categories of the Healthcare Establishments i.e. Category I, Category II and Category III and encompasses all the disciplines of healthcare and focuses on ensuring Quality Healthcare Services. These standards are defined by Punjab Healthcare Commission (PHC). In order to be licensed with Punjab Healthcare Commission, each healthcare establishment must meet that standards. Licensing is a mandatory process and no Healthcare Establishment can function or operate without obtaining license from the PHC. Licensing focuses on the enforcement of Minimum Service Delivery Standards (MSDS) for delivery of healthcare services. It sets out standards that a Healthcare Establishment must observe and implement in order to operate and deliver quality healthcare services. THQ Hospital, Chishtian is MSDS Certified health facility by the Punjab Healthcare Commission Punjab.
The standards prescribed in the MSDS cover the following:
- Access, Assessment and Continuity of Care (AAC)
- Care of Patients (COP)
- Management of Medication (MOM)
- Patient Rights and Education (PRE)
- Hospital Infection Control (HIC)
- Continuous Quality Improvement (CQI)
- Responsibilities of Management (ROM)
- Facility Management and Safety (FMS)
- Human Resource Management (HRM)
- Information Management System (IMS)